We keep things private.
Effective Date: September 1, 2026 | Last Updated: September 14, 2026
1. Who We Are
Senally is a WhatsApp automation service for independent dental surgeries, aesthetic clinics, skin clinics, and medical spas in Sri Lanka. We set up WhatsApp assistants that handle patient inquiries, appointment bookings, and FAQ responses for your clinic.
In this policy, "Senally," "we," "us," and "our" all refer to the Senally service.
2. What Senally Does
Senally provides WhatsApp automation for Sri Lankan clinics. Depending on your plan, the service may include:
- A WhatsApp assistant that replies to patient inquiries automatically.
- Automated appointment booking directly into your calendar.
- Two-step WhatsApp appointment reminders to reduce no-shows.
- FAQ handling for common questions about fees, doctors, and clinic hours.
- Urgent message routing to your clinic team when needed.
Important:
Senally is not a medical provider and does not give medical advice. The WhatsApp assistant is strictly for booking, scheduling, and answering common clinic questions. Any urgent medical concerns are directed to your clinic team or emergency services.
3. What This Policy Covers
This policy covers information handled through:
- The Senally website.
- Contact forms and booking forms on the website.
- Scheduling tools used for setup calls and walkthroughs.
- Your clinic's WhatsApp automation after it is live.
- Client onboarding materials and training information.
4. Information We May Collect
We only collect information needed for a specific purpose.
4.1 Your Contact Information
When you reach out or book a call with us, we may collect:
- Your name and work email address.
- Your clinic or business name.
- Your phone number and WhatsApp number.
- Your clinic location and preferred contact time.
- General information about your clinic's WhatsApp and booking setup.
4.2 Information You Send in Messages or Forms
We collect whatever business information you choose to share through a form, email, or support message.
4.3 Clinic Setup Information
Once you become a client, we collect the information needed to configure your WhatsApp assistant, such as:
- Your clinic name, public hours, and approved business details.
- Doctor names, channelling schedules, and procedure fees.
- Approved FAQ answers for patient questions.
- WhatsApp Business number details and calendar access.
- Staff handoff contacts and escalation instructions.
4.4 WhatsApp Chat Logs
The WhatsApp automation may handle patient messages related to appointments, clinic hours, and fees. These messages are treated as operational data for the clinic. We do not store clinical records, patient symptoms, or medical histories. Patient message handling follows WhatsApp's own platform policies and your clinic's instructions.
4.5 Payment Information
Payments are processed by a third-party payment provider. Senally does not receive or store full card numbers, security codes, or banking passwords. The payment provider's own privacy policy applies.
4.6 Website Technical Information
When you visit the Senally website, basic technical information like your IP address, browser type, and pages visited may be collected by website hosting and security systems to keep the site running smoothly.
5. What We Do Not Collect
Our contact forms are built for business information only. We do not ask for patient medical records, diagnoses, treatment details, patient photos, payment card details, passwords, or identity documents through public forms.
If you accidentally send us sensitive information, email contact@senally.com straight away.
6. How We Use Information
We use information to:
- Answer your questions and manage walkthrough bookings.
- Understand your clinic's setup and check if Senally is a good fit.
- Set up, configure, and run the WhatsApp automation for your clinic.
- Send billing, support, and service-related messages.
- Monitor that the WhatsApp assistant is working correctly.
- Keep the required financial and legal records.
Our Privacy Commitments:
We do NOT sell or rent your information to anyone.
We do NOT use your clinic's information to train public systems or share it with competitors.
7. How We Share Information
7.1 Trusted Service Providers
We use trusted third-party services for hosting, calendar tools, payment processing, and scheduling. These providers only process information as needed to do their job, under their own terms and privacy policies.
7.2 Your Instructions
If you are a client, we follow your clinic's written instructions for how information is handled within the agreed service scope. Your clinic is responsible for its own patient privacy notices and procedures.
7.3 Legal Requirements
We may share information when required by law, to enforce agreements, or to protect the safety of people or property.
8. Patient Data
Senally's WhatsApp automation is designed to handle booking, scheduling, and general FAQ responses only. It is not designed to store patient medical records, clinical notes, diagnoses, or treatment histories.
Your clinic remains responsible for its own patient privacy obligations under Sri Lankan law and any applicable healthcare regulations.
9. How Long We Keep Information
We keep your information for as long as needed to provide the service, unless a longer period is required by law or a legitimate business need. When a service agreement ends, we handle information according to the agreed terms and legal requirements.
10. Security
We use reasonable technical and organisational measures to protect the information we handle, including access controls, secure configurations, and regular reviews. No online service can guarantee perfect security, but we take the protection of your information seriously.
11. Cookies
The website may use basic cookies for security, navigation, and form performance. We do not use cookies for advertising or tracking your activity across other websites.
12. Your Privacy Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make a request, contact us at contact@senally.com.
13. Children
Senally is a business-to-business service for clinics and healthcare practices. We do not knowingly collect personal information from children through our website.
14. Changes to This Policy
We may update this policy when our services or legal obligations change. The updated date at the top of this page will always reflect the latest version.
15. Contact Us
If you have a privacy question or wish to make a privacy request, reach out to us:
Senally
WhatsApp Automation for Sri Lankan Clinics
Email: contact@senally.com
Website: https://senally.com
Please do not include patient medical details, passwords, or payment information in your message.