Data deletion instructions.

1. Who Can Request Deletion

Deletion requests can be made by:

• Clinics that use Senally's WhatsApp automation for their clinic.
• Patients who have messaged a clinic's Senally WhatsApp assistant.

You do not need to be a current client to make a request. If we hold information connected to you, you can ask us to delete it.

2. How to Request Deletion

Email contact@senally.com with the subject line "Data deletion request" and include:

• Clinics: your clinic name and the WhatsApp number used for your Senally assistant.
• Patients: the WhatsApp number you messaged from, and the name of the clinic you messaged.

3. What Gets Deleted

When we complete a deletion request, we delete the information held in Senally's systems for that clinic or patient, including:

• Contact details (names, phone numbers, email addresses).
• Booking logistics and scheduling information.
• Conversation logs connected to the clinic's WhatsApp assistant.
• The stored access token for the clinic's WhatsApp Business Account.

A few things are outside our control: Meta and WhatsApp keep their own copies of messages and account data under their own policies, and records we are required to keep by law (such as billing records) may be retained for the required period.

4. Timeline

We keep deletion simple and predictable:

• We confirm receipt of your request within 3 business days.
• Deletion is completed within 30 days of your request.
• We email you a confirmation when the deletion is done.

5. Contact Us

For a data deletion request or a question about this process, reach out to us: